Banking & Financial Services
While banks are focused on product innovation, customer engagement and experience will play an increasingly important role in new customer acquisition and retention in this highly competitive industry.
JindalX Banking and Financial Services Suite meets these unique industry challenges through a combination of digital mediums and intense first-connect-resolutions. We identify and map a customers’ journey across banking products in retail, commercial and wealth management to determine a 360 degree view of their specific needs. Our personalized solutions meet increasing customer expectations, while optimizing costs and enhancing productivity for our clients.
Solutions
‘Contact Center is a Cost Center’. Not with JindalX.
We use propensity-based x-sell and up-sell models, and employ our proprietary customer experience methodologies to develop trusting relationships, which allow us a consultative approach while selling.
Customer Onboarding
We focus on providing a seamless and enriching onboarding solutions so that your customers get an exclusive start.
Customer Service
This is our forte and we are well equipped with tastefully curated industry best practices to ensure world class customer experience.
Highlights
Trusting Relationships
Seamlessly managed 10+ years of relationship with one of the top banks in India
Deep Knowledge
Launched and managed special projects, and provided support for new products in diverse markets
Personalized Solutions
Highly flexible and customized solutions to suit the Indian banking clients