SUCCESS STORIES

Transforming Education

EDTech’s Journey To Brand Excellence With JindalX.

Case Study

Improved CSAT Up To 93% for a Leading Air Conditioning Brand

With seasonal peak and high demand, we made sure to deliver an exceptional CX to our leading brand through omnichannel support and monitoring various metrics.

Building Customer Loyalty: Redefining the Experience

The client engaged us to overcome their customer service challenges and revamp their approach. In response, we devised strategic solutions tailored to their needs, enhancing efficiency and user satisfaction.

Transforming CX for a Leading Online Marketplace

With millions of users relying on their platform for buying and selling goods, ensuring a seamless and efficient customer experience was paramount. However, their existing customer support infrastructure struggled to keep up with the growing volume of inquiries, leading to delays in response times and a decline in user satisfaction.

Transforming CX for a Leading Real-Money Gaming Platform

The client approached us seeking a solution to overcome their customer service challenges. To address these roadblocks and revamp their customer service, our team of experts first held a board discussion with the client and our CX professional to work on the solution.

Increased Conversion Rate by 63% for an Ecommerce Brand

80% Improvement in Conversions for a Home Furnishings Company

We recently introduced AI-powered chat campaigns, enhancing the client’s engagement with customers and providing them with instant support and information.

17% Increase in Overall Customer Satisfaction for an EdTech Company

The partnership was forged with a strategic intent to enhance various facets of the edtech platform, and the outcomes were nothing short of revolutionary.

Impressive 89% Order Accuracy Rate During Peak Seasons

To alleviate the customer service overload, JindalX implemented AI-powered chatbots that could handle routine inquiries, leaving human agents to focus on more complex issues.

A Success Story of an International Chain of Luxury Hotels & Resorts

JindalX’s solution integrated and optimized guest experiences across various channels, ensuring a seamless, unified, and exceptional experience, irrespective of how guests choose to interact with our client.

Elevating CX: A Success Story In Omnichannel E-Commerce with JindalX

The partnership with JindalX yielded significant improvements in our client’s omnichannel e-commerce operations.

36% Increase in Outbound Sales Conversion Rates for a Multinational Bank

We devised a comprehensive omnichannel strategy to unify the bank’s customer support channels.

Streamlined Account Prioritization Improves Renewals Rate by 22% for a Prominent Life Insurer

We developed a customized sales and CX solution that encapsulated an omnichannel real-time analytics dashboard and a team of fifteen renewal advisors across tier-1 cities

Reducing Cost to Collect & Increasing Account Penetration for a Debt Collection Agency

We also helped them save overhead costs, increase their account penetration by 2.5X, reduce the cost to collect, and improve the dollars collected for the original creditor by 1.5X.

Improved CSAT score from 65% to 90% for a manufacturing company

The client received complaints mostly from the people getting trapped in the lifts (p-trap) and owners, who were concerned with the slow movement of lifts and pending maintenance cases.

63% Repeat Purchases for an E-Commerce Brand

We have recently designed an Amazon Redshift-based cloud data warehouse solution, “IntelliCRM DWH”, for the client.

Maintained 15 min TAT and Zero Cdrops for an Ambulatory Services Start-up

We hired a well-spoken group of people who went through different techniques, intelligence tests & training modules and mock drills to get prepared for real-life medical emergency-based calls.

Helped Discover 2500+ Missing Orders in Less Than 3 Months

We designed an integrated Amazon Redshift-based cloud data warehouse solution, “IntelliCRM DWH” built with the best technology and ability to handle large scale data sets.

40% Increased Operational Efficiency for a Food Delivery Giant

JindalX built a tech-focused customer experience (CX) strategy that enabled smart volume predictions and staffing based on social events, festivals, sports events, and lunch/ dinner hours.

Devising CX strategies for Introducing a new product.

This well-known restaurant aggregator and food delivery start-up is no stranger to introducing new features and products.

Manufacturing Industry Experiences 30% Challenges

Seasonal variations and unplanned events require expert handling.

Why startups need to outsource?

Start-ups that outsource, save up to 60% of their overhead costs.

Effective Customer Journey Management for Consumer Electronics

In the consumer electronics space, influx of new brands & products has drastically risen, due to which customer Xperience has become a key differentiator

Transforming Revenue Cycle Management

Due diligence by our teams revealed that a leading healthcare service provider lost $3 Mn+ due to low accuracy, increased denials and almost 50% claims in A/R for more than 90 days.

BPM Xcellence and redesigning the way our clients

Managing scheduling and support operations for Japanese large air-conditioning manufacturer.

Enabling scale-up for a large app-based food delivery partner.

Customer excellence is the art of winning the customer’s heart by thinking ahead and beyond the expectations of your customers.