Whitepaper - Customer Experience in Logistics

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White Paper, CX in Logistics

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Are you catering to CX across all your channels?

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80% leaders in the logistics sector feel that they are unable to provide low cost customer services with real-time tracking and visibility.

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Are you struggling to efficiently manage your workforce across different logistic channels?

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Efficient workforce management can lead to 20% rise in revenue and substantially reduces cost leakages.

Do you maintain transparency across your supply chain for your customers as well as partners?

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A research done by MIT Sloan School of Management shows that customers are willing to pay 2% to 10% more for products from companies which showcase greater supply chain transparency.

Effective Fleet Logistics Management

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About 60% leaders admit that centralised contact centre is vital for effective handling of fleet logistics.

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We have extensive experience in taking care of e-commerce partners through our:

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We hold expertise of effectively handling fleet logistics by serving one of the biggest Indian restaurant aggregator and food delivery start up
Absolute accuracy & optimum CX with up to 4 concurrent chats
Fastest response time and 24×7 support
Propensity engines for intelligent solutions and 90% First-Contact-Resolution (FCR)

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Personalized and human-centric customer services
Gamification based process training led by technology
BI led ‘JX Techpack’ to give real-time 360º view of operations

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JindalX is a global business outsourcing company creating success stories for over 20 years. We’re the dreamers, creators, and innovators with a vision to help our business partners, clients, and people achieve exponential growth.

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