80% leaders in the logistics sector feel that they are unable to provide low cost customer services with real-time tracking and visibility.
Managing scheduling and support operations for Japanese large air-conditioning manufacturer
Customer Experience in Logistics
White Paper, CX in Logistics
Are you catering to CX across all your channels?
Are you struggling to efficiently manage your workforce across different logistic channels?
Efficient workforce management can lead to 20% rise in revenue and substantially reduces cost leakages.
Do you maintain transparency across your supply chain for your customers as well as partners?
A research done by MIT Sloan School of Management shows that customers are willing to pay 2% to 10% more for products from companies which showcase greater supply chain transparency.
Effective Fleet Logistics Management
About 60% leaders admit that centralised contact centre is vital for effective handling of fleet logistics.
We have extensive experience in taking care of e-commerce partners through our:
Chat | Email | Voice
- We hold expertise of effectively handling fleet logistics by serving one of the biggest Indian restaurant aggregator and food delivery start up
- Absolute accuracy & optimum CX with up to 4 concurrent chats
- Fastest response time and 24×7 support
- Propensity engines for intelligent solutions and 90% First-Contact-Resolution (FCR)
We give what your business needs:
- Personalized and human-centric customer services
- Gamification based process training led by technology
- BI led ‘JX Techpack’ to give real-time 360º view of operations