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White Paper, CX in Logistics

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Are you catering to CX across all your channels?

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80% leaders in the logistics sector feel that they are unable to provide low cost customer services with real-time tracking and visibility.

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Are you struggling to efficiently manage your workforce across different logistic channels?

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Efficient workforce management can lead to 20% rise in revenue and substantially reduces cost leakages.

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Do you maintain transparency across your supply chain for your customers as well as partners?

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A research done by MIT Sloan School of Management shows that customers are willing to pay 2% to 10% more for products from companies which showcase greater supply chain transparency.

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Effective Fleet Logistics Management

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About 60% leaders admit that centralised contact centre is vital for effective handling of fleet logistics.

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We have extensive experience in taking care of e-commerce partners through our:

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• We hold expertise of effectively handling fleet logistics by serving one of the biggest Indian restaurant aggregator and food delivery start up
• Absolute accuracy & optimum CX with up to 4 concurrent chats
• Fastest response time and 24×7 support
• Propensity engines for intelligent solutions and 90% First-Contact-Resolution (FCR)

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• Personalized and human-centric customer services
• Gamification based process training led by technology
• BI led ‘JX Techpack’ to give real-time 360º view of operations

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To get a free demo of our real time 360˚ view dashboard, book an appointment or mail us at sales@jindalx.com

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