DDoS protection by Cloudflare
Ray ID: 5d9a0843ceb7021b
Whitepaper – Customer Experience in Travel & Hospitality – JindalX

    [vc_row css=”.vc_custom_1586421732941{padding-top: 0px !important;padding-bottom: 80px !important;}”][vc_column][vc_row_inner css=”.vc_custom_1586002898977{padding-bottom: 30px !important;}”][vc_column_inner width=”1/6″][/vc_column_inner][vc_column_inner width=”2/3″][advice_heading text_align=”center” title=”Customer Experience in Travel & Hospitality” font_size=”44px”][advice_space large_desktop_space=”20″ desktop_space=”20″ tablet_space=”10″ landscape_mobile_space=”10″ mobile_space=”10″][advice_text_block font_weight=”400″ color=”custom” css=”.vc_custom_1586593722185{margin-bottom: 36px !important;}”]

    White Paper, CX in Travel & Hospitality

    [/advice_text_block][/vc_column_inner][vc_column_inner width=”1/6″][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner width=”1/6″][/vc_column_inner][vc_column_inner width=”2/3″][advice_text_block font_weight=”600″ color=”custom” font_size=”20px” custom_color=”#14171a”]

    Our research suggests within next 2 years, 35% more customers will move to online booking & will prefer chat and social media as the preferred channel of communication.

    Millennials will pay 21% more to do business with companies who excel at customer service.

    [/advice_text_block][vc_column_text]

    Is your brand making enough efforts to re-design and upgrade the customers’ journey?

    [/vc_column_text][advice_space large_desktop_space=”30″ desktop_space=”30″ tablet_space=”20″ landscape_mobile_space=”20″ mobile_space=”10″][advice_text_block font_weight=”600″ color=”custom” font_size=”20px” custom_color=”#14171a”]

    Lack of readiness for seasonal variations and spikes can result in over 15% decrease in customers.

    [/advice_text_block][vc_column_text]

    59% companies experience stressful seasonal scaling due to inaccurate volume forecasting and ramp-up planning.

    [/vc_column_text][advice_space large_desktop_space=”30″ desktop_space=”30″ tablet_space=”20″ landscape_mobile_space=”20″ mobile_space=”10″][advice_text_block font_weight=”600″ color=”custom” font_size=”20px” custom_color=”#14171a”]

    One in two customers is looking to get phone or chat based intelligent travel suggestions to book packages.

    [/advice_text_block][vc_column_text]

    1. Regional language use: There is a 45 per cent growth in the use of regional languages from tier-II cities for booking travel tickets while from tier-III cities it is more than 60 per cent. Hence specialized vernacular customer services are needed.

    2. Instant response ‘high tech, high touch’: 43% of Millennials contact customer service from a mobile device. There are various pain points that customers experience in their customer journey, if left unaddressed it may lead to loss of customers and abandoned carts. Hence real-time customer support is essential which can be done either with instant chat or various other channels.

    3. Social media customer service: When a company answers a customer complaint via social media, it increases advocacy by an average of 20%. Management of reputation on social media and tracking the reviews and responding to them is extremely important. Hence having a dedicated social media team is necessary, especially when dealing with the new-age customers.

    4. CusSeasonal scalability: Travel and tourism is a seasonal business and requires effective planning and experience to ramp-up and manage the volumes during the peak season.

    [/vc_column_text][/vc_column_inner][vc_column_inner width=”1/6″][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row css=”.vc_custom_1568113673967{padding-top: 20px !important;padding-bottom: 20px !important;background-color: #6f30a0 !important;}”][vc_column][advice_heading tag=”h2″ text_align=”center” color=”custom” title=”JindalX Advantage” custom_color=”#ffffff” css=”.vc_custom_1586421231364{margin-bottom: 20px !important;}”][advice_text_block color=”custom” custom_color=”#ffffff”]

    We have extensive experience in taking care of our partners through:-

    [/advice_text_block][advice_space large_desktop_space=”50px” desktop_space=”50px” tablet_space=”30px” landscape_mobile_space=”30px” mobile_space=”20px”][vc_tta_tabs shape=”square” alignment=”center” active_section=”1″ el_class=”tab-box-action”][vc_tta_section title=”Omni-channel Support” tab_id=”1568108067792-4efe9df6-5f99″][vc_row_inner css=”.vc_custom_1568114383567{padding-top: 50px !important;}”][vc_column_inner width=”1/6″][/vc_column_inner][vc_column_inner width=”2/3″][advice_heading tag=”h5″ text_align=”center” color=”custom” title=”Omni-channel Support” custom_color=”#ffffff” css=”.vc_custom_1586435612520{margin-bottom: 0px !important;}” font_size=”34px”][advice_heading tag=”h5″ text_align=”center” color=”custom” title=”Chat | Email | Voice | Social Media” custom_color=”#ffffff” css=”.vc_custom_1586435679345{margin-bottom: 20px !important;}” font_size=”34px”][vc_column_text css=”.vc_custom_1586435775664{padding-right: 25px !important;padding-left: 25px !important;}”]

    [/vc_column_text][/vc_column_inner][vc_column_inner width=”1/6″][/vc_column_inner][/vc_row_inner][/vc_tta_section][vc_tta_section title=”Innovation & Tech” tab_id=”1568111710195-23302c3e-9da7″][vc_row_inner css=”.vc_custom_1568114433063{padding-top: 50px !important;}”][vc_column_inner width=”1/6″][/vc_column_inner][vc_column_inner width=”2/3″][advice_heading tag=”h5″ text_align=”center” color=”custom” title=”We give what your travel and hospitality Business Needs:” custom_color=”#ffffff” css=”.vc_custom_1586593650772{margin-bottom: 20px !important;}” font_size=”34px”][vc_column_text css=”.vc_custom_1586520987810{padding-right: 25px !important;padding-left: 25px !important;}”]

    [/vc_column_text][/vc_column_inner][vc_column_inner width=”1/6″][/vc_column_inner][/vc_row_inner][/vc_tta_section][/vc_tta_tabs][/vc_column][/vc_row][vc_row css=”.vc_custom_1586421002627{padding-top: 45px !important;padding-bottom: 80px !important;}”][vc_column width=”1/6″][/vc_column][vc_column width=”2/3″][vc_column_text]

    To get a free demo of our real time 360˚ view dashboard, book an appointment or mail us at sales@jindalx.com

    [/vc_column_text][/vc_column][vc_column width=”1/6″][/vc_column][/vc_row]