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White Paper, Real-time Analytics

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360 Degree Business Overview

[/advice_text_block][vc_column_text]Command Centre – Business Intelligence Suite

The ability to integrate with various applications to deliver Real-time data insights and BI led dashboard which allows complete control over process metrics & business KPIs.

[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/6″][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row css=”.vc_custom_1586614384465{padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_column][vc_separator color=”custom” accent_color=”#e3e4e5″][/vc_column][/vc_row][vc_row css=”.vc_custom_1586614411894{padding-top: 45px !important;padding-bottom: 80px !important;}”][vc_column][vc_row_inner css=”.vc_custom_1586002898977{padding-bottom: 30px !important;}”][vc_column_inner width=”1/6″][/vc_column_inner][vc_column_inner width=”2/3″][advice_heading tag=”h2″ text_align=”center” title=”The Need for Real Time Operational Data”][advice_space large_desktop_space=”20″ desktop_space=”20″ tablet_space=”10″ landscape_mobile_space=”10″ mobile_space=”10″][advice_text_block font_weight=”400″ color=”custom” css=”.vc_custom_1586610161858{margin-bottom: 36px !important;}”]

The graph below compares the importance of essential factors in building a foundation for real-time customer analytics v/s the success rates of their implementation

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The ability to translate data into actionable insights at optimal time

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Data Accessibility (Right data to right people at right time)

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The ability to use and access all available data (for e.g., Customer experience data) in a seamless fashion

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The ability to predict, optimise, and forecast using trusted algorithms

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• Real-time Data view
• Drill down view up to the lowest level details
• Export summary & detailed data to PDF, Power Point, Excel and CSV formats
• User friendly dashboards
• User driven data sorting

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• Quick data insights
• Multi-dimensional key data analyses through different filter combinations
• Peer-to-Peer report sharing
• Customized auto E-mail alerts on reaching the threshold value
• Current key metrics on dashboard which includes;
  • Calls Offered, Calls received, Calls Answered, Hourly Average Call Back time, AHT – inbound and outbound voice support services, Max Queue Time, Average Hold Time, verage Wrap time, I/B agent count, Occupancy %, Calls Abandoned, Calls received by State & City

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JindalX is a global business outsourcing company creating success stories for over 20 years. We’re the dreamers, creators, and innovators with a vision to help our business partners, clients, and people achieve exponential growth.

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