Strengthening
Digital Customer Experience for BFSI
Dynamic, AI-powered digital solutions and top-tier domain expertise to help foster customer satisfaction, enhance security and promote loyalty.
Trusted by Leading Brands Globally
>93%
CSAT Across Languages
25%
Faster Collections
15%
Improvement in AHT
>89%
First Call Resolution
Expert Insights
Prominent Insurer Improved Policies Renewal Rates by 22%
JindalX partnered with the industry-leading life insurance company by leveraging customised CX strategy and omnichannel real-time analytics dashboard for improved policy renewals and connect rates.
Advanced Solutions for BFSI Excellence
Solutions designed to take you forward. Elevate operations with advanced technology, fortified security, and a relentless commitment to customer satisfaction.
Leverage advanced technology to streamline operations, enhance customer onboarding, and provide seamless support throughout the customer lifecycle.
Robust industry-leading strategies and tech automations to recover outstanding debts efficiently and maintain compliance with regulations.
We offer lead qualification, smooth onboarding processes, and reactivation services. Provide essential support in the credit and lending domain to maximize conversion rates and enhance customer acquisition and retention.
Implement robust Know Your Customer (KYC) and Know Your Business (KYB) processes. Ensure compliance and security in customer onboarding, activation, and retention efforts safeguarding against fraudulent activities.
Digital Customer Experience
Unparalleled Growth, Improved Experience
By leveraging robust data-driven insights and integrating AI-powered solutions, we streamline workflows, enhance efficiency, save time, and significantly reduce costs, enabling you to strategically allocate resources where they matter most.
Operational Excellence and Experience
We redefine operational efficiency by combining tailored strategies with AI-powered optimization. This not only reduces costs but also enhances the overall customer experience.
Talent Acquisition & Training
Our 23+ years of expertise lies in large-scale, multilingual talent acquisition. We leverage our tech solution to expedite the hiring process and effectively manage our large talent pool. Our rigorous industry-specific training programs ensures to build a dynamic workforce that adapts and excels in dynamic BFSI environments.
Cutting-Edge Tech and Infra
We have a holistic infrastructure integrated with advanced AI technology, that assists in automating processes to offer innovative solutions, ultimately enabling us to deliver secure, safe, and supreme customer experience to multi-national conglomerates.
Amplify Your Efficiency, Excellence and Growth
Data Security and Compliance
Ensure the highest level of data security and compliance with JindalX. We implement state-of-the-art measures to safeguard your financial information, providing peace of mind and trust.
Cost Efficient
At JindalX, we understand the value of your resources. Our cost-efficient solutions are designed to optimize your financial processes, enhancing profitability and sustainability.
Tailored Customer Experience
Experience financial services personalized to your unique needs with JindalX. Our customer-centric approach ensures that you receive tailored solutions, fostering trust and satisfaction.
Success Stories
22%
Improved Policy Renewal Rates for a Prominent Life Insurer Through Streamlined Account Prioritization
30%
Reduced Cost to Collect for a Debt Collection Agency with Increasing Account Penetration
36%
Increased Outbound Sales Conversion Rates Though Omnichannel Support
Speak With Our CX Expert Today
We deliver global customer support through AI and human intelligence
