Manager Operations

Full Time
Delhi
Posted 3 months ago

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Job Profile:Manager Operations
Department:Operations
Job Location:Delhi
Experience:8+ Years
No. Of Opening:1
Job Type:Full Time
Budget:9.6 Lac(S)
Education:Bachelor DegreeÂ
Job Description:

We are looking for a Manager – Operations who will be responsible for managing operation part and must have chat process experience for 2+ years and have handled 100+ agents.

Responsibilities:

  • Candidate should have experience / knowledge with several of business (Chat).
  • Creation and monitoring of operational metrics.
  • Establish and expand relationships with key individuals. Manage client relationships, client visits etc.
  • Managing escalations related to people, policies and process.
  • Motivate team members, Listen to team members feedback and resolve any issues or conflicts
  • Looking after capacity planning, staffing forecast and administration of the operations floor.
  • Motivating and inspiring the team to surpass their potential.

Education & Experience:

  • Should have 8+ years of relevant experience with BPO.
  • Must have bachelor degree
  • Well versed with MS Excel & Power Point.