We are looking for a Manager – Operations who will be responsible for managing operation part and must have chat process experience for 2+ years and have handled 100+ agents.

Responsibilities:

• Candidate should have experience / knowledge with several of business (Chat).
• Creation and monitoring of operational metrics.
• Establish and expand relationships with key individuals. Manage client relationships, client visits etc.
• Managing escalations related to people, policies and process.
• Motivate team members, Listen to team members feedback and resolve any issues or conflicts
• Looking after capacity planning, staffing forecast and administration of the operations floor.
• Motivating and inspiring the team to surpass their potential.

Education & Experience:

• Should have 8+ years of relevant experience with BPO.
• Must have bachelor degree
• Well versed with MS Excel & Power Point.