Process Trainer

Full Time
Delhi
Posted 3 months ago

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Job Profile:Process Trainer
Department:Training
Job Location:Delhi
Experience:2+ Years
No. Of Opening:2
Job Type:Full Time
Budget:4.8 Lac(S)
Education:Bachelor Degree
Job Description:
  • Design and deliver modules
  • Identifying and analyzing training needs
  • Ensuring attendance and successful graduation of training batches
  • Regular reporting of scores for batches released to floor and up-trainings conducted
  • Coordination with client for updates and various support
  • Ability to be proactive, self-motivated and self-directed
  • Exposure to training delivery and facilitation techniques
  • Knowledge of carrying out agent profiling, training need identification and analysis
  • Time management
  • Good written & spoken English
  • Excellent presentation and facilitation skills
  • Excellent knowledge of Microsoft Word, access, excel, e-mail system
  • Awareness about throughput % and First pass accuracy%
  • There will be a presentation session with panel before finalizing the candidate.