•    Auditing Transactions 
•    Process audits to check variations.
•    Associate coaching and feedback.
•    Action planning to improve Quality scores.
•    Design and implement new ways to improve performance / qualitative delivery.
•    Act as customer advocate and highlight process gaps.
•    Participate in calibration sessions.
•    Conducting Quality orientation session for new hires.
•    Analysis on Excel, PPT Skills and TNI implementation
•    Hands on with Dashboard and Quality reports
 

Prior US healthcare domain knowledge.
Should know denial management in rcm.
Should have good knowledge of claim cycle 
Analytic bent of mind and attention to detail a must.
Strong organizational, interpersonal and problem-solving skills.
Strong track record of execution against tight deadlines.