Business Challenges Addressed:
While omni-channel presence can generate more revenue by exploiting the tendency of customers to spend more, it has its own critical challenges. One of them is the challenge of data integration. Since customers constantly move between channels and devices, sometimes accessing multiple channels simultaneously, firms need to get a 360° view of customer journeys on a single unified platform. This can help them get real-time data insights and design business strategies accordingly.
According to a McKinsey report, companies which focus on optimizing customer journeys achieve nearly 10% revenue growth and 20% rise in customer satisfaction. With a 360° view of customer journeys, businesses can not only predict needs of customers but can also segregate/ segment them according to their tastes and preferences.
Intelligent insights bring in personalization. Personalized services across channels boost customer satisfaction to a significant extent. Customers feel connected to firms and associate themselves to brands eventually. Firms can hence create a win-win situation by providing best in-class personalized customer experiences across multiple channels.
We have extensive experience in taking care of our partners through our:-
Omni-channel Support – Chat | Email | Voice
• Absolute accuracy & optimum CX with up to 4 concurrent chats
• Fastest response time and 24×7 support
• Propensity engines for intelligent solutions and 90% First-Contact-Resolution (FCR)
We give what your business needs
• Personalized and human-centric customer service
• Gamification based process training led by technology
• BI led ‘JX Techpack’ to give real-time 360º view of operations
To get a free demo of our real-time 360˚ view dashboard, book an appointment or mail us at email@example.com.